Pain points in the words customers use
Surveys tell you what people say when asked. Reddit and reviews tell you what they say when nobody is asking. Sprites reads both sides of the category: threads where people complain about the incumbent, ask for recommendations or describe the workaround they built, and the reviews of every competitor, sorted for the complaints that repeat. The output is a list of pains and outcomes phrased the way a buyer would, which is exactly what an ad hook or a landing page headline needs.
- Reddit and forum mining by subreddit, keyword and time range
- Competitor review mining for repeated praise and repeated complaints
- Your own support threads, call notes and survey exports read as source material