Updated as of November 11, 2026
“How PG&E saved 35,000 labor hours”
“PG&E partnered with PolyAI to build an AI agent that could initially work in conjunction with their existing IVR. PolyAI worked with PG&E to establish a positive ROI target of 3.5% call containment. PolyAI’s agent surpassed that on the first day, successfully containing 15% of calls, and that overall containment figure has now reached 67%. This has resulted in 35,000 labor hours saved and, as new”
The ad names PG&E and describes the call containment achieved by its agent. That customer story gives enterprise buyers a concrete reason to learn more about the deployment.
Copy this: Lead with a named customer's operational result, then explain the work behind it.