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  1. Home/
  2. Fix/
  3. Meta Ads/
  4. Pixel and Conversions API

Meta Ads · 12 problems

Meta pixel not working

Meta pixel not firing, purchases missing, events counted twice, a low match score or a silent Conversions API. Every pixel and CAPI problem, and how to find it.

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What Sprites checks

5 checks
  • !Last fired3 days ago
  • ✓PageView, 7 days18,240
  • ✓Purchase sourceBrowser and server
  • ✓Purchase event ID, browserOn 98%
  • ?Purchase, 7 days412
Illustration of a typical broken account. Your own readout comes from your account.

Every pixel and conversions api problem

Ads optimize on the events Meta receives. A pixel that stops firing, a server side that goes quiet, events counted twice or a weak match score all show up as worse results.

  • Meta pixel not firingNo browser events. Missing code, consent, wrong ID.Sprites diagnoses this
  • Meta pixel not tracking purchasesPage views yes, purchases no. Thank-you page, checkout, integration.Sprites diagnoses this
  • Meta Conversions APIServer events beside the pixel. Is yours actually working?Sprites diagnoses this
  • Conversions API deduplicationSame action, counted twice. The event_id is missing on one side.Sprites diagnoses this
  • Meta pixel duplicate eventsMore purchases than orders. Two installs, two fires, or no dedup.Sprites diagnoses this
  • Event Match QualityThe match score per event. What drags it down.Sprites diagnoses this
  • CAPI not receiving eventsServer side went quiet. Not sent, rejected, or test-coded.Sprites diagnoses this
  • Pixel events not showing in Events ManagerFires on the site, empty in Events Manager. Dataset, consent, test code.Sprites diagnoses this
  • Meta pixel not activeMeta received nothing. Never installed, wrong site, wrong pixel.Sprites diagnoses this
  • Meta pixel not showing in Ads ManagerWorks in Events Manager, missing from the ad set. Connect it.Sprites diagnoses this
  • Meta pixel vs Conversions APIBrowser vs server. What each one misses, and why you run both.Sprites diagnoses this
  • Meta test events not workingThe test shows nothing. Is real traffic arriving anyway?Sprites diagnoses this

Hubs

  • Fix your Meta ads
  • Facebook ad rejected
  • Fix your ad account
  • Fix Google Ads problems
  • Fix your LinkedIn ads
  • Fix your Reddit ads
  • Fix Microsoft Ads problems
  • Why your tools disagree on conversions

Reference

  • Meta Ads MCP
  • Meta Andromeda explained
  • Creative fatigue
  • How many Meta ads you need
  • Advantage+
  • Meta ad specs
  • How many creatives per week
  • GA4 vs Meta
  • PostHog vs Meta
  • fbclid
  • Ad specs

Let Sprites find it

Connect the account. Sprites reads it, names the problem and stages the change for your approval where it can make one.

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